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Aligning IT with business goals

Department of Refugees Affairs (DRA).

Project Description

Department of Refugees Affairs (DRA) in the Ministry of Immigration

Services offered: Design and implementation of IP Telephony service for 150 users.
Requirements: This was in order to reduce the cost of calling from the Nairobi HQ to Daadab and Kakuma Refugee camps and improve employees’ productivity
Results and benefits:

  1. IP telephony improved employees’ availability hence improving productivity.
  2. Voice call over the data network has managed to lower calling cost by 40%
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